Shipping & Returns

Shipping

  • Free shipping on most orders over $100. Additional fees may apply for oversize items. Sorry, we can not ship Canoes, Kayaks, SUP's, Bikes. Other exclusions may apply. Look for details in the item description.
  • Oversize Shipping Fee is $19.99
  • Extra Oversize Shipping Fee is $39.99
  • Orders Ship within 2-3 Business Days. An email with a tracking # will be sent as soon as the shipping label is created.
  • In Store Pick Up Orders will be ready at the location it is in stock at within 2-3 Business Days for pick-up. We will contact you via email or phone to let you know when the item is ready to be picked up.
  • Orders will only be shipped to the billing address on file. Please ask if you have any issues checking out, and we will be glad to assist you over the phone.
  • We do not ship overseas or to third party shippers.  Such orders will be cancelled and refunded.

 

Returns:

Items may be returned back to the original form of payment within 30 days of purchase. No price adjustments. Returns/Exchanges must be: new, clean, unworn, unused, tags attached/in original packaging. Returns and exchanges require the original receipt. Face masks, Canoes, Kayaks, Sups, Bikes, Trailers, Installed Rack Systems & Cargo Boxes are final sale. No refunds or exchange on these items.

All Returns need to be shipped back or returned to the store location they were purchased/shipped from. Please use our PO Box if you ship via the US Postal service, and our street address if you ship via UPS or Fed Ex.

If the return is due to defective product or our error, please give us a call to resolve the issue.

Mountainman Outdoor Supply Co (Old Forge)

Shipping/Returns

PO Box 1146

2839 State Route 28

Old Forge, NY 13420

 

Mountainman Outdoor Supply Co (Saratoga Springs Broadway)

Shipping/Returns

490 Broadway

Saratoga Springs, NY 12866