Shipping & Returns

Shipping

  • Free shipping on most orders over $100. Additional fees may apply for oversize items. Sorry, we can not ship Canoes/Kayaks/SUPS at this time.
  • Orders Ship within 2-3 Business Days. An email with a tracking # will be sent as soon as the shipping label is created.
  • In Store Pick Up Orders will be ready withing 2-3 Business Days for pick-up. We will contact you via email or phone to let you know when the item is ready to be picked up.
  • Orders will only be shipped to the billing address on file. Please ask if you have any issues checking out, and we will be glad to assist you over the phone.
  • We do not ship overseas or to third party shippers.  Such orders will be cancelled and refunded.

Returns

Regularly priced items can be returned back to the original form of payment until December 31st. No price adjustments. Returns/Exchanges must be: clean, unworn, unused, tags attached/in original packaging. Returns and exchanges require the original receipt. All sales on discount items, face masks, canoes, kayaks, sups, bikes & cargo boxes are final, no refunds or exchange on these items.

All Returns need to be shipped back to our Old Forge location where they were sent from. If you need to return an item purchased on our webstore to our Saratoga location, please contact us prior to arrange it at [email protected]

 If the return is due to defective product or our error, please give us a call to resolve the issue.